International Journal of Commerce and Management Research

International Journal of Commerce and Management Research


International Journal of Commerce and Management Research
International Journal of Commerce and Management Research
Vol. 2, Issue 11 (2016)

Satisfaction of passengers towards service quality of southern railways: A study


D Anbupriya, Dr. S Subadra

Transport is essential for the economic development. Economic growth has always been dependent on the increasing capacity and rationality of transport. Rail transport is a means of conveyance of passengers and goods on wheeled vehicles running on rails, also known as tracks. It is also commonly referred to as train transport. Railways are absolutely suitable for long distance travel and movement of bulk commodities. Southern Railway is one of the best zones in Indian Railways. This study aims at knowing the passenger’s level of satisfaction of the service quality of Southern Railways which includes the demographic factors and travel details of the respondents. For the purpose of the study 400 respondents were selected by applying convenient sampling method and hypotheses were tested and the results were given.
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