International Journal of Commerce and Management Research

International Journal of Commerce and Management Research


International Journal of Commerce and Management Research
International Journal of Commerce and Management Research
Vol. 4, Issue 6 (2018)

Barriers of information and communication technology implementation in small and medium enterprises


D Selviamercy, Dr. G Radhakrishnan

Now-a-days organisations of all types are utilising Information and Communication Technologies (ICT) around the globe for cutting costs, improving efficiency and providing better customer services. Most of the large and international organisations in India have effective computer systems to efficiently conduct business. A number of large organisations have spent huge amount of money on installing computer systems to support their business processes. However, the situation has not been the same with small and Medium-sized Enterprises (SMEs) similar to other parts of the world for various reasons. The objective of the present study was to analyses the barriers of Information and Communication Technologies of Small and Medium Enterprises in Cuddalore District The purpose of the study, samples size of 450 small and medium sized entrepreneurs are selected from convenience sampling techniques. The collected primary data are subjected to various statistical techniques from descriptive statistics like Simple Percentage, Mean and Standard deviation. The study reveals that 34.44 per cent of the respondents are small scale enterprises and 65.56 percent of the respondents are medium scale enterprises. Majority of the small scale enterprises are classified as sole proprietors and majority of the medium-scale enterprises are categorized as Partnership. Barriers of information and communication technology implementation by small and medium sized enterprises are high in lack of awareness of the technology, lack of qualified staff and low e-commerce use by competitors and supply chain partners. Whereas the low level were shows low computer and Internet penetration and lack of fixed telephone lines.
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