International Journal of Commerce and Management Research

International Journal of Commerce and Management Research


International Journal of Commerce and Management Research
International Journal of Commerce and Management Research
Vol. 4, Issue 6 (2018)

Competency mapping and job performance: A case study of big bazaar, Jorhat


Rijumani Kalita, Dr. Seema S Singha

An organisation needs to utilize the available human resources with their highest competencies along with the other resources. Most of the researchers have realized that the problems of job performance arise due to the inability to identify the main factors that affect the job performance. Job Performance always demand technical, conceptual and human skills; knowledge about the environmental factors; and positive attitude from the employees of the organisation. Competency Mapping develops the human resource of the organisation identifying the gap between the existing and the standard competency level of the employees. This process helps the management of the organisation to acquire, manage and develop the competencies of the employees to achieve the objectives of the organisation. In this context, an attempt has been made to examine certain factors that affect the competency of the employees measuring the competency level of the organisation and establishing the relationship between competency and their job performance. It is believed that the study would help the readers and the practitioners to understand about the competency related human behavior at work and its application in an organisation which will help to enhance their competitive advantages over others. To study about these objectives, sixty (60) respondents have been selected from the total seventy two (72) employees of the organisation. The responses from the respondents have been collected on three different dimensions of competencies i.e. knowledge, skill and attitude with five (5) selected attributes each. The collected data have been analyzed with the help of vital statistics, weighted average method and behavior observation scale.
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