Service quality of healthcare services under public private partnership
Rohtas, Sunita Bishnoi
The purpose of this research paper is to investigate the service quality of the healthcare services under public private partnership in state of Haryana. The data was collected using questionnaire from the patients visited hospitals of Haryana. The data was analyzed with the help of exploratory factor analysis and the independent sample t-test for gap analysis. Conclusion derived from the results of the study that quality of healthcare services under public private partnership do not match to the customer expectations, especially related to responsiveness factor hospitals need to work upon to gain customers’ confidence and interest in these services.