International Journal of Commerce and Management Research

Authors
Davison Maunganidze

Abstract
This research study sought to determine the factors influencing labour turnover in a Departmental Store. In this study, eighteen (18) employees and five managers were used as the research subjects. Structured interview were used as research instruments. The documentary review method was also used to provide information on the reason why employees are leaving the departmental store. Low salary was found to be the most effective factor influencing high labour turnover. Job satisfaction, working conditions, management, job matching were also cited as contributors to staff turnover with training and career development contributing the least. This study recommends that competitive and fair compensation be put in place in order to retain workers. It is also necessary for the store to implement training and career development practices as well as creating a conducive working environment which is typified with employee participation and communication. Finally, it is also recommended that further research be undertaken in order to broaden the generalizability of the findings of this particular study.