The rapid growth of the Internet over the past several years has been fueled mainly by the sharing and transferring of vast amounts of information. This comes from the increased use of the Internet for commercial business transactions, which gives birth to electronic fraud (e-fraud) problems. Payment fraud is one of the most significant problems a self-storage operator faces. Most business transactions are concerned with three types of security. First, they wish to ensure the positive identity of the customer, and that all transactions are sent to the right customer. Second, they want to protect sensitive customer information, such as credit card numbers, bank account numbers, or other personal and financial data. And third, they want to make sure that the data is not altered or changed as it is transmitted across the Internet. This study seeks to redress this situation through the development of a model of the process of e-fraud, using the existing literature as a guide. Based on a broad definition of both e-crime and e-fraud, the resultant model describes the key elements of e-fraud and recommended six-step protocol to reduce merchant-service fraud. It is visualized that the model will allow the mechanics and perspective of e-fraud to be understood precisely, thus assisting in the development and implementation of effective safety measures.