The service sectors constitute a large part of the Indian economy both in terms of employment potential and its contribution to national Income. Banking is the one of the most popular and dominant service sector in India. Today the banking sector plays a crucial role in the economic development of our Nation. Use of technological innovations in expanding banking is one of the focus areas of banks. The banks are using information technology for not only to improve their own internal processes but also to increase facilities and services to their customers. Efficient use of technology has facilitated accurate and timely management of the increased transaction volume of banks of that comes with larger customers’ base.

Entry of ATMs has completely changed the profile of front office in the bank branches. Customers no longer need to visit branches for their day to day banking transactions like cash deposits, withdrawals, Cheque collection, balance enquiry etc Technology is one key factor which will significantly influence the functioning of the banks in the years to come. Today, we have ATMs, Debit/Credit Cards, Mobile Banking, electronic fund transfers, etc. Technology not only helps to serve the customer in a better way at the same time it will reduce the operating costs and improve security breaches, improve customer satisfaction, and enhance regulatory activities.