New fast shipping shopping apps have changed online
shopping again because their main focus is to deliver packages as quickly as
possible while still providing a seamless buying experience. This focus
directly addresses the psychological need for instant gratification which
affects decision making and consumption patterns. Instant gratification is the
desire for an immediate reward for an action and one of the main psychological
reasons for impulse buys in shopping apps, which are emotionally driven purchases
that a customer did not plan to make. This paper reviews available literature
to look at instant gratification and impulse buying in the context of quick
commerce. Using the S-O-R theory, hedonic consumption theory, and the time and
convenience theories, the review analyses the psychological and technological
aspects that drive customer behaviours. Previous studies in online and mobile
commerce were used to address the outcomes, key factors, and the gaps that
still exist in quick commerce. The review outlines the problems with quick
commerce and suggests that a customer's desire for instant gratification is
more likely to result in impulse buying when they experience emotionally
engaging digital platforms that require little to no effort for their packages
to be delivered.
Please enter the email address corresponding to this article submission to download your certificate.

