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VOL. 2, ISSUE 12 (2016)
Organizational citizenship behaviour – Optimistic behaviour of engaged employees
Authors
M Bharath, Dr. A Velanganni Joseph
Abstract
Organizational
Citizenship Behavior is a unique social behavior of highly engaged employees
that promotes the effective functioning of the organization and a part of an
organization’s routines, daily work process and culture practices. It is
supportive, motivated and discretionary behavior of employees. Dyne has defined
it as “behavior which benefits the organization and/or is intended to benefit
the organization, which is discretionary and which goes beyond existing role
expectations”. It is functional, extra-role, pro-social organizational
behaviors directed at individual, groups and / or an organization. The highly engaged
employees are anticipated to go beyond the level of their work engagement. They
will be involving in helping others, teaching the work situations to others, supporting
to co workers in work difficulties and so on. The helping behaviors are not
formally prescribed by the organization and for which there are no direct
rewards or punishments. This paper focuses on discussing the Organizational Citizenship
Behavior, OCB dimensions, Leadership characteristics to encourage OCB, potential
pitfalls, how to encourage engaged employees to OCB in workplace.
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Pages:184-186
How to cite this article:
M Bharath, Dr. A Velanganni Joseph "Organizational citizenship behaviour – Optimistic behaviour of engaged employees". International Journal of Commerce and Management Research, Vol 2, Issue 12, 2016, Pages 184-186
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