Emotional intelligence as a predictor of organizational citizenship behavior: A study among managerial employees
Gowrishankkar V, C Sagunthala
The present study is focused on understanding the level of Emotional Intelligence possessed by the executives. Very few tools are available to measure the EI level of a person accurately. Assessment of emotional intelligence requires lengthy time to be pent with each respondent. The present competitive world demands people who can work in teams and build team culture and can sustain the pressure of delivering more productively. And hence there is a gap between what is expected apart from the job related skills and what the professionals have. People need to develop their socializing nature and there is a need to inculcate the concept of managing emotions in the minds of the professionals so that they can lead the business smoothly and profitably and at the same time can balance their work life relationship. Theory suggests and some research supports the belief that these behaviors are correlated with indicators of organizational effectiveness. Organizational citizenship behavior has been described necessary for the growth, success, effectiveness and productivity of any organization.