A study on total quality management in higher education institutions
Harish Kumar N
The paper covers all aspects of the quality and total quality management (TQM) programme of the higher education institution. The article begins by reviewing the literature on TQM. In particular, it draws attention in some ways to make attention in the universities. This paper will argue that the most effective means of quality and the introduction of total quality management in higher education sector. TQM programmes have been popularized for changing the culture and performance of higher education institutions. Total Quality Management means to continuously strive to fulfill or exceed the needs and expectations of external and internal customers in all processes in which everyone is committed to their continuous improvement. TQM brings together the best aspects of organizational excellence by driving out fear, offering customer- driven services, doing it right the first time by eliminating error, and maintaining inventory control without waste. TQM was only articulated as a means of achieving a target, which has been set at strategic level. The paper outlines both the theoretical basis and the practical implementation of the approach. In last decade an increasing No. of higher education institutions have applied TQM concept for effective change and sustained competitive advantage. TQM is continual organizational improvement, small and large, is always possible and is necessary for long-term survival. Opportunities for improvement are recognized primarily by continuing re-examination of all existing constrains on the way that work is done. This paper focuses the advantages of TQM and how TQM can be effectively and efficiently applied in higher education institutions (Higher education institutions). Here, the roots of TQM are examined.