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VOL. 11, ISSUE 12 (2025)
Influence of digital tools on effective contract administration: A performance-based assessment
Authors
Abdullahi Nuhu Jega, Thomas Rango Grace, Muhammad Bello Fakai, Isyaku Abdulhamid Shagari, Bunyamin Ayodeji Olawumi, Bello Ayuba Dorh
Abstract
This study investigates the impact of digital technologies, specifically
Artificial Intelligence (AI), Internet of Things (IoT), and Blockchain, on the
efficiency and accuracy of contract administration across public, private, and
construction sectors. Using a quantitative research design with a
cross-sectional survey approach, the study surveyed 150 contract administrators
in Nigeria, analysing the adoption of digital tools and their effects on
contract cycle time, error rates, and compliance. The findings indicate that
digital technologies significantly improve efficiency, with the private sector
leading in efficiency gains, while the public sector excels in enhancing
accuracy through blockchain for compliance. The construction sector, despite
challenges related to interoperability, shows balanced gains from the
integration of IoT and blockchain. Structural equation modelling (SEM) reveals
strong positive relationships between technology adoption and both efficiency and
accuracy, with sector-specific differences in the effects. The study also
identifies significant barriers to digital adoption, including high costs, cybersecurity
concerns, and resistance to change. These results highlight the transformative
potential of digital technologies in contract administration and offer
practical recommendations for sector-specific strategies to overcome adoption
barriers and fully realise the benefits of digital tools.
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Pages:152-160
How to cite this article:
Abdullahi Nuhu Jega, Thomas Rango Grace, Muhammad Bello Fakai, Isyaku Abdulhamid Shagari, Bunyamin Ayodeji Olawumi, Bello Ayuba Dorh "Influence of digital tools on effective contract administration: A performance-based assessment". International Journal of Commerce and Management Research, Vol 11, Issue 12, 2025, Pages 152-160
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