The
purpose of this study was to examine the effect of integrated marketing
communication tools on brand awareness in the case of Amhara Bank Adama city
branches. The study used primary and secondary data and employed a convenience
sampling technique to collect data from 380 customers. Key independent
variables were identified. These independent are advertising, direct marketing,
personal selling, public relations, and sales promotion. The study has targeted
the customer of Amara Bank in Adama which were uncountable. Sample size was
determined to be 384. The study followed convenience sampling method in the
place where the customer use banking service. Data were collected from primary
sources through questionnaire and analyzed through both descriptive and
regression methods. The descriptive analysis was conducted by using mean and
standard deviation and the regression analysis was conducted by using multiple
regressions method. Multiple regression was used to examine the effect of
independent variables on brand awareness. The finding shows that most of the
independent variables, i.e., advertising, personal selling and public relations
have a significant positive effect on brand awareness except direct marketing
and sales promotion. The study recommends that in order to gain competitive
advantage from the brand the organization should strive to integrate various marketing
communication tools for maximum communication effect to the brand awareness.
This study examined the controllable marketing communication tools' effects on
brand awareness. For the future, researchers can study by including other
factors like social media, interactive marketing, word-of-mouth advertising,
etc. that affect brand awareness.
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