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International Journal of
Commerce and Management Research
ARCHIVES
VOL. 12, ISSUE 1 (2026)
Consumer satisfaction towards the marketing strategies of Cadbury India Limited with special reference to Erimayur Panchayath
Authors
Shiyas EM, Sandra Maria Sherin, Shivaranjini P, Nandhini B
Abstract

Consumer satisfaction has become a primary objective of modern marketing practices, particularly in the fast-moving consumer goods (FMCG) industry. In a highly competitive market, firms must focus not only on increasing sales but also on delivering value, quality, and trust to consumers. In this context, the present study examines consumer satisfaction regarding the marketing practices of Cadbury India Limited with special reference to Erimayur Panchayat. Key aspects considered in the study include product quality, pricing strategy, promotional activities, packaging, product availability, brand image, and brand trust.

The study adopts a descriptive research design. Primary data were collected from 125 respondents through a structured questionnaire using Google Forms, while secondary data were gathered from journals, textbooks, company reports, and online sources. Statistical tools such as percentage analysis, Chi-Square Test, and One-Way ANOVA were used for data analysis. The findings reveal that Cadbury enjoys high brand awareness, customer trust, and satisfaction in the study area. Taste and quality are identified as the primary factors influencing purchasing behavior, along with promotional effectiveness and pricing perception. The study concludes that Cadbury holds a strong market position in Erimayur Panchayat, though enhanced marketing initiatives could further improve customer loyalty.
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Pages:269-271
How to cite this article:
Shiyas EM, Sandra Maria Sherin, Shivaranjini P, Nandhini B "Consumer satisfaction towards the marketing strategies of Cadbury India Limited with special reference to Erimayur Panchayath". International Journal of Commerce and Management Research, Vol 12, Issue 1, 2026, Pages 269-271
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