International Journal of Commerce and Management Research

International Journal of Commerce and Management Research


International Journal of Commerce and Management Research
International Journal of Commerce and Management Research
Vol. 2, Issue 5 (2016)

A challenging sustainable service delivery system of municipal organization: A case study


Dr. Manas Naskar

Municipal organization, a people elected local administrative body is facing major challenges for establishing effective service delivery system all over the world. The main purpose of municipal governance is to create effective, responsive, democratic, transparent, accountable local governance which may strengthen the legal, fiscal, economic and service delivery functions of municipalities. The 74th Indian Constitutional Amendment Act (CAA) has given the liberty of the urban local bodies to act as a democratic unit of self-governance with nominal interference of the state government. Apart from the collection of revenue from the local area, the State Government is also funding large amount of money to the Municipal authority for the development of the municipal area. The municipal authorities are entrusted to provide efficient service delivery to its citizens and enable them grater facilitation of its service. The paper compares the services rendered by two municipalities selected from the district of Howrah, West Bengal, India, in the context of selected similar services. The paper discusses the opinion of citizens in the dimensions of water supply based on Citizens Charter. A comparative study of utilization of capital income and revenue income has also been discussed in this paper. Both primary and secondary data have been used for the study. Primary data have been collected through field survey from a structured questionnaire from the locality. The secondary sources of data are the West Bengal Municipal Act, 1993, municipal annual budget for a period of five years from 2007-2008 to 2011-2012 and Websites. For the analysis of the performance of the municipalities the null hypothesis is, that there are no differences of performance between the municipalities. Based on the service delivery levels, the study identifies that the municipalities have to improve its quality of services by strengthening the areas of planning, governance and services delivery system for the citizens.
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How to cite this article:
Dr. Manas Naskar. A challenging sustainable service delivery system of municipal organization: A case study. International Journal of Commerce and Management Research, Volume 2, Issue 5, 2016, Pages 45-50
International Journal of Commerce and Management Research International Journal of Commerce and Management Research