ARCHIVES
VOL. 3, ISSUE 12 (2017)
Customer’s satisfaction towards banking services of state bank of India in Bareilly district Uttar Pradesh
Authors
Aayasha Nawaz
Abstract
The purpose of this research article is to evaluate the customers’ satisfaction towards the banking services rendered by the SBI in Bareilly District Uttar Pradesh. The researcher conducted a literature search on banking services of SBI interviewing of its 150 customers (105 Males and 45 Females) and thoroughly scrutinized how it caters to the banking needs of the inhabitants of Bareilly district Uttar Pradesh. The study also focused on various factors that determine the customers’ satisfaction like employees’ behaviour, banking services, banking performance, infra- structure facility and other value added services. Analysis was made by using various tools like percentage Analysis. The result showed that there was a significant relationship between the variable of customer satisfaction and banking services of the SBI and the customers have highly satisfaction of bank Service.
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Pages:08-12
How to cite this article:
Aayasha Nawaz "Customer’s satisfaction towards banking services of state bank of India in Bareilly district Uttar Pradesh". International Journal of Commerce and Management Research, Vol 3, Issue 12, 2017, Pages 08-12
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