A study on customer satisfaction with respect to telecom companies actively engaged in CSR activities in India

Vikrant Vikram Singh; Dr. Manoj Pandey; Dr. Anil Vashisht

A study on customer satisfaction with respect to telecom companies actively engaged in CSR activities in India

Authors
Vikrant Vikram Singh, Dr. Manoj Pandey, Dr. Anil Vashisht

Abstract
Corporate Social Responsibility (CSR) refers to the way a company undertakes activities that positively affect the well-being of employees, local communities, environment and society as a whole. These actions are expected to earn the trust and respect from all the stakeholders.

This study explores the importance of CSR where by this study, we can Understand, how companies are thinking for the wellness of our society. This study assessed the level of adequacy of the inclusion of employee interests in the existing CSR policies and activities.

This study also measures the level of customer satisfaction with current services all established companies. The exploration and compression of possible differences in terms of the level of satisfaction across genders and various programs /discipline formulate.

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