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VOL. 6, ISSUE 5 (2020)
Effectiveness of training and development in hotel industry
Authors
Yashpalsinh Shaktisinh Zala
Abstract
This abstract examines the effectiveness of training and development
programs in the hotel industry in India. The study aims to analyze the impact
of such programs on employee performance, job satisfaction, and customer
satisfaction. The research methodology includes a qualitative approach,
involving interviews and surveys with hotel staff and management. The findings
suggest that training and development initiatives have a positive influence,
leading to improved employee skills, motivation, and job performance.
Furthermore, these programs contribute to enhanced customer satisfaction and
overall organizational success. The study concludes that investing in training
and development is crucial for the growth and competitiveness of hotels in
India. In this abstract, the effectiveness of training and development programs
in the hotel industry in India is explored. The research focuses on
understanding the influence of such programs on employee performance, job
satisfaction, and customer satisfaction. The study utilizes qualitative methods
including interviews and surveys conducted with hotel staff and management. The
results indicate that training and development initiatives have a significant
positive impact, leading to the enhancement of employee skills, motivation, and
job performance. Additionally, these programs contribute to higher levels of
customer satisfaction and overall organizational success. The findings
highlight the importance of investing in training and development for the
growth and competitiveness of hotels in India.
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Pages:52-56
How to cite this article:
Yashpalsinh Shaktisinh Zala "Effectiveness of training and development in hotel industry". International Journal of Commerce and Management Research, Vol 6, Issue 5, 2020, Pages 52-56
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