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International Journal of
Commerce and Management Research
ARCHIVES
VOL. 8, ISSUE 6 (2022)
Relationship between e-banking and customer satisfaction
Authors
Dr. Ashok Yadav, Sawan Kumar
Abstract
The term "electronic banking" refers to a type of banking where money is exchanged electronically rather than through the exchange of cash, Cheque, or other paper-based documents. Over the past few years, the electronic banking system has advanced. Technology is becoming the primary driver of fast development. The purpose of the current study is to examine the link between customer satisfaction and electronic banking. In order to give a perspective on the services, the idea of electronic banking has been presented. The goal of the study is to comprehend client satisfaction with online banking. Electronic banking was created primarily to make it easier for customers to transact money at anytime, anywhere, without having to go to the bank. This article has discussed how to improve the electronic banking system and the extent of client satisfaction.
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Pages:31-34
How to cite this article:
Dr. Ashok Yadav, Sawan Kumar "Relationship between e-banking and customer satisfaction". International Journal of Commerce and Management Research, Vol 8, Issue 6, 2022, Pages 31-34
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