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VOL. 9, ISSUE 5 (2023)
A study on customer satisfaction towards online food delivery service with special reference to Coimbatore city
Authors
B Dhanya, T Merlin Usha
Abstract
The online food delivery
service overcomes the disadvantages of the queuing system. This system sets up
a food menu online, and customers can order food easily and place the order. It
also provides a feedback system in which customers can rate for food and also
for delivery person. Customers can track their orders easily. The payment can
be done through COD or online mode. In this study, an attempt has been made to
analyze customer satisfaction with online food delivery services. 100
respondents were taken for the study. The data was collected from the respondents
using a structured questionnaire. Various statistical tools were used to
analyze the datas collected and interpretations.
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Pages:76-78
How to cite this article:
B Dhanya, T Merlin Usha "A study on customer satisfaction towards online food delivery service with special reference to Coimbatore city". International Journal of Commerce and Management Research, Vol 9, Issue 5, 2023, Pages 76-78
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