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VOL. 10, ISSUE 2 (2024)
A study on customer perception towards the E-banking services provided by the Federal Bank with special reference to Coimbatore city
Authors
Parthasarathi P, M Sangeetha
Abstract
In today's digital
era, e-banking services play a crucial role in providing convenience and
accessibility to customers. This paper examines the e-banking services offered
by Federal Bank, focusing on their impact on customer experience. Through a
comprehensive review of the literature, we explore various aspects such as user
interface design, security measures, transaction efficiency, and customer
support. Additionally, we analyze customer feedback and satisfaction levels to
gauge the effectiveness of Federal Bank's e-banking services. This research
shows how it's important for banks to keep getting better and coming up with
new ideas to make their online banking services better for customers. It looks
at how Federal Bank is doing this and what we can learn from their strategies
to make e-banking even better.
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Pages:49-51
How to cite this article:
Parthasarathi P, M Sangeetha "A study on customer perception towards the E-banking services provided by the Federal Bank with special reference to Coimbatore city". International Journal of Commerce and Management Research, Vol 10, Issue 2, 2024, Pages 49-51
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