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VOL. 10, ISSUE 4 (2024)
Conflict management based on leadership communication amidst the conflict of the organising body
Authors
Fuad, Adityo Wibowo, Zakiah
Abstract
Conflict in the education sector is often viewed as a significant
weakness in the management of educational institutions. These institutions
function as organisations with systems composed of groups of individuals who
interact and operate together, making conflict inevitable. Effective conflict management
is crucial to ensure that such conflicts do not negatively impact the
organisation. Leaders play a vital role in implementing conflict management, as
good communication is essential for handling conflicts. In this context, Al
Kamal Senior High School must adopt conflict management based on leadership
communication to sustain and grow amid organisational conflicts. This study
aims to analyse conflict management based on leadership communication within
the context of organisational conflict. Effective leadership communication
allows the school to implement high-quality educational management. The case
study method was employed, with the principal and teachers of Al Kamal Senior
High School as informants. The principal, as the key human resource in implementing
leadership communication, has employed various conflict management strategies,
including compromise, negotiation, problem-solving, and fostering transactional
leadership communication. These efforts aim to ensure that the educational
management at Al Kamal Senior High School operates effectively, enabling the
school to endure and even thrive amidst organisational conflicts.
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Pages:53-58
How to cite this article:
Fuad, Adityo Wibowo, Zakiah "Conflict management based on leadership communication amidst the conflict of the organising body". International Journal of Commerce and Management Research, Vol 10, Issue 4, 2024, Pages 53-58
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