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VOL. 11, ISSUE 8 (2025)
A study on the consumer attitudes towards QR Code payments in small businesses
Authors
Shashank Shekhar, Dr. Ajay Kumar
Abstract
QR code payments have gained significant popularity in recent years,
especially in emerging economies like India. With the convenience of cashless
transactions and increased penetration of smartphones, consumers are rapidly
adopting this payment method. This study aims to explore consumer attitudes
towards QR code payments in small businesses in India. The research design
employed for this study was a mixed-method approach comprising both qualitative
and quantitative methods. A survey questionnaire was used to collect data from
500 respondents across major cities in India who had experience using QR code
payments at small businesses. In addition, semi-structured interviews were
conducted with 20 small business owners to gain insights into their experiences
and challenges with implementing QR code payments. Preliminary findings suggest
that there is high awareness and positive perception among consumers regarding
QR code payments at small businesses. The majority of respondents reported that
they find it convenient, secure, and time-saving compared to traditional
payment methods such as cash or card. Moreover, they perceive it as a
reflection of modernity and technological advancement.
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Pages:144-148
How to cite this article:
Shashank Shekhar, Dr. Ajay Kumar "A study on the consumer attitudes towards QR Code payments in small businesses". International Journal of Commerce and Management Research, Vol 11, Issue 8, 2025, Pages 144-148
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